Frequently Asked Questions

Can I walk in for assistance or do I need an appointment?

No appointment is necessary for walk-in case management Tuesdays-Fridays from 9:30 a.m. -11:30 a.m. Case Managers help guests reach their goals and/or connect them to available community resources.

Who can access case management?

Paul’s Place has a wide range of programs and services geared to serve all our guests. Our case managers will work with you to assist you in meeting your specific goal(s).

The best way to learn more about programs and services is to talk to one of our staff during walk-in hours (walk-in case management is Tuesdays-Fridays from 9:30 a.m. -11:30 a.m.).

You can dial 211 to find additional resources in your area or visit them on the web at http://www.211md.org/.

Can Paul's Place help me get a Maryland State ID or birth certificate?

Yes! Visit us during walk-in case management (Tuesdays-Fridays from 9:30-11:30am) to figure out what documents you’ll need, for assistance with making an appointment, or for financial assistance to cover the cost of your birth certificate or ID. Proper documentation is required before accessing this service, please visit us or review the information below.

To find more information on how to access and apply for Maryland State birth certificate follow this link:http://dhmh.maryland.gov/vsa/Pages/birth.aspx

To find more information on how to access and apply for Maryland State Maryland State ID follow this link:http://www.mva.maryland.gov/drivers/apply/apply.htm

Need a new social security card?Apply for one for free through the Social Security website:https://www.ssa.gov/ssnumber/

Does Paul's Place have any residental programs?

No, Paul’s Place does not have any residential programs.

You can dial 211 for more information about shelters and housing programs or access more resources by following this link to the Mayor’s Office of Human Services:
http://humanservices.baltimorecity.gov/homelessservices/documents

Baltimore City Street Outreach Information Card (English)

Does Paul's Place assist with security deposit help?

No, Paul’s Place does not help guests specifically with security deposits.

You can dial 211 to find additional resources in your area or visit them on the web at:
http://www.211md.org/

What time can I meet with a Peer Recovery Advocate?

Our Peer Recovery Advocates are available to work one-on-one with guests on their recovery oriented goals and are available Monday to Friday between 9am – 1pm. No referral is required.

For more information on accessing behavioral health treatment you can contact HealthCare Access Maryland’s Information and Referral Line at 410-433-5175 for Certified Addiction Counselors and Mental Health Specialists who can assess each caller’s specific needs and link them to their optimal level of care.

Follow the link for more information:
http://www.healthcareaccessmaryland.org/programsservices/behavioralhealthservices/thebehavioralhealthinformationandreferralline2/