Accessing healthcare resources during a pandemic

Jonathan is a familiar face at Paul’s Place. A regular at lunch, he enjoys greeting guests and volunteers, and can often be found helping with morning set-up of the dining room. Jonathan is unable to work and has limited mobility, but is always ready with a smile and a hello.

With so many services temporarily closed during the COVID-19 pandemic, and his routine upended, Jonathan was particularly worried about managing his health. Specifically, he needed two medications refilled and replacement diabetic equipment.

Connecting to a Case Manager

Jonathan reached out to Housing Case Manager Travis Ridgeway. Travis helped Jonathan think through his options and outline the exact steps he could take to secure the medications he needed.

With some assistance from Travis, Jonathan was able to connect with his doctor’s office and his prescriptions were sent to a pharmacy.

Every problem has a solution

While many can still get to the pharmacy during the pandemic, Jonathan was worried about how he would secure his medication. In addition to his poor health making it a challenge to travel, his access to public transportation was suddenly severely limited due to COVID-19.

He again turned to Travis who encouraged Jonathan to call his pharmacy and explore options. In speaking with the pharmacy, Jonathan was able to request direct delivery of his medicine and equipment.

Routines, once established, can feel impossible to change. In this case, solving everyday problems, especially health-related ones, alone can feel like a barrier all by itself. 

The work we do at Paul’s Place makes change possible by helping to remove barriers and connect guests to needed resources while helping them solve problems as we go.

When the challenge of a global pandemic is added to existing barriers of access to healthcare and transportation, it can feel overwhelming. Jonathan knew where he could turn to for assistance: Paul’s Place.

When the challenge of a global pandemic is added to existing barriers of access to healthcare and transportation, it can feel overwhelming.


Doing whatever is necessary to help

Months before COVID-19 hit, Bob arrived in downtown Baltimore at the bus station without knowing where his next meal was coming from or where he would put his head down for the night. Bob found Paul’s Place.

Read More »

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