Frequently Asked Questions

Guests can access case management on first come, first served basis every Tuesday and Thursday between 9am – 11am. Case Managers help guests reach their goals and connect them to available community resources.

Case managers at Paul’s Place may be able to schedule a one­-on-­one appointment with you depending on capacity and availability. If you are unavailable to make it to walk-­in hours you can contact Paul’s Place at 410-­625-­0775 to speak to a case manager directly to learn more.

Paul’s Place has a wide range of programs and services geared to serve all our guests. Our case managers will work with you to assist you in meeting your specific goal(s).

Financial assistance for emergency services are restricted to residents living in the 21230 and 21223 zip code or for guests that have documented homelessness (i.e. shelter letter, transitional home letter, external case manager referral).

Financial assistance may vary based on availability of funds and caseload capacity. Additionally, guests may only receive financial assistance once every 12 months.

The best way to learn more about programs and services is to talk to one of our case managers during walk-in hours.

You can dial 2­1­1 to find additional resources in your area or visit them on the web at http://www.211md.org/

Our Peer Recovery Advocate is available to work one-­on-­one with guests on their recovery oriented goals and is available Monday to Friday between 9am – 1pm. No referral is required.

For more information on accessing behavioral health treatment you can contact HealthCare Access Maryland’s Information and Referral Line at 410­-433-­5175 for Certified Addiction Counselors and Mental Health Specialists who can assess each caller’s specific needs and link them to their optimal level of care.

Follow the link for more information:
http://www.healthcareaccessmaryland.org/programs­services/behavioral­health­services/the­behavioral­health­information­and­referral­line­2/

Narcotics Anonymous is hosted at Paul’s Place every Sunday at 5pm.

Women’s Group: non­recovery oriented group meets on Tuesdays at 12:45pm – 2pm.

Men’s Group: non­recovery oriented group meets on Mondays at 8:45am – 9:45am.

Yes, Paul’s Place is a community based organization that is authorized to assist guest with their SNAP applications. Guests can sign up during case management walk­-in hours (Tuesday and Thursday between 9am – 11am). Case managers can assist you with an application using the myDHR portal, along with other social service benefits

No, Paul’s Place cannot complete your recon/redetermination. You are required to follow up with your local DSS office.

To find more information on how to access and apply for benefits follow this link:
https://mydhrbenefits.dhr.state.md.us/dashboardclient/#/home

Every Tuesday at 8am Paul’s Place assists 5 guests with a money order to obtain either a birth certificate or state­-issued identification card. Proper documentation is required before accessing this service, please review the information below. Guests must reside in the 21230/21223 zip code or have documented verification of homelessness (i.e. shelter letter, transitional home letter, external case manager referral).

For State birth certificates the requirements are, but not limited to the following:

  • Valid, state­issued photo ID (Identification card, driver’s license, or passport).
  • OR
  • Two pieces of official mail showing their name and address (ex., budget letter, utility bill, bank statement, voter registration card, medical record, etc).

To find more information on how to access and apply for Maryland State birth certificate follow this link:
http://dhmh.maryland.gov/vsa/Pages/birth.aspx

For State IDs the requirements are, but not limited to the following:

  • Original Birth Certificate
  • Original Social Security card
  • Two pieces of official mail showing their name and address (ex., budget letter, utility bill, bank statement, voter registration card, medical record, etc). If you do not have access to two pieces of mail, a letter from a nursing home, homeless shelter, transitional service provider, or half­way house verifying that you receive mail may suffice.

To find more information on how to access and apply for Maryland State Maryland State ID follow this link:
http://www.mva.maryland.gov/drivers/apply/apply.htm

Need a new social security card?
Apply for one for free through the Social Security website:
https://www.ssa.gov/ssnumber/

Guest can access emergency assistance with water bill assistance if they live in the 21230 and 21223 zip code during case management walk­-in hours (Tuesday and Thursday between 9am – 11am). Along with a turn off notice guests are asked to bring the following documentation before being considered for assistance:

  • Household Income (last 30 days of pay stubs/benefits letter)
  • Government issued identification (may accept other forms of identification such as birth certificate, social security card, or health insurance card)
  • Residential lease (if applicable)
  • Receipt of last payment (if applicable)

To be eligible you may not have received Paul’s Place financial assistance in the last 12 months.

Additionally, case managers can help you find resource through the Department of Public Works for repayment plans or discounts. For more information follow this link:
http://publicworks.baltimorecity.gov/water­bill­payment­assistance

If your bill is unusually high, request an investigation by dialing 3­1­1 or file a report online at:
http://www.baltimorecity.gov/311­services

Paul’s Place partners with the Fuel Fund of Maryland and BGE by offering assistance to pay off BGE bills that are at risk of being disconnected or have already been disconnected. Paul’s Place has a workshop every other Wednesday for residents in the 21230 and 21223 zip code. Along with a BGE turn off notice guests are asked to bring the following documentation before being considered for assistance:

  • Most recent BGE Bill
  • Letter from the Office of Home Energy Programs
  • Household Income (last 30 days of pay stubs/benefits letter)
  • Government issued identification (may accept other forms of identification such as birth certificate, social security card, or health insurance card)
  • Receipt of last payment (if applicable)
  • Watt Watcher’s Completion Certificate (classes offered at Paul’s Place and other sites around the city)

Contact Paul’s Place at 410­625­0775 to see when the next workshop is scheduled. To be eligible you may not have received Fuel Fund assistance or Paul’s Place financial assistance in the last 12 months.

You can dial 2­1­1 for more information about Fuel Fund or follow this link: http://www.fuelfundmaryland.org/

For more information about Watt Watcher’s follow this link: http://www.wattwatchersmaryland.org/

For more information about the Office of Home Energy Program follow this link: http://dhr.maryland.gov/office­of­home­energy­programs/how­do­you­apply/

No, Paul’s Place does not have any residential programs.

You can dial 2­1­1 for more information about shelters and housing programs or access more resources by following this link to the Mayor’s Office of Human Services:
http://human­services.baltimorecity.gov/homeless­services/documents

Baltimore City Street Outreach Information Card (English)

No, Paul’s Place does not help guests specifically with security deposits.

You can dial 2­1­1 to find additional resources in your area or visit them on the web at:
http://www.211md.org/

Guest can access eviction prevention assistance if they live in the 21230 or 21223 zip code and have a documented eviction pending. Guest must make an appointment by calling Paul’s Place at 410-625-0775 on the first of every month.* Once an appointment is scheduled, guest will meet with the Stable Housing Case Manager to go over their application. Guests are required to bring the following documentation before being considered for assistance:

  • Eviction notice or Court Notice of an active eviction case
  • Proof of household income (last 30 days of pay stubs/benefits letter)
  • Government issued identification for all household members (may accept other forms of identification such as birth certificate, social security card, or health insurance card)
  • Copy of lease with landlord contact information
  • Copy of W9 and Lead Certificate (may request directly from landlord if not available)
  • Updated ledger showing the total balance owed on the property

To be eligible you may not have received Paul’s Place financial assistance in the last 12 months.

*If the 1st of the month falls on a weekday or holiday, please call on the first following business day (ex: Saturday, October 1, call on Monday, October 3).

You can dial 211 to find additional resources in your area or visit them on the web at:
http://www.211md.org/

Rapid rehousing is a program designed to provide rental assistance to individuals and families that are at imminent risk of becoming homeless or currently experiencing homelessness. Paul’s Place works with individuals and families to provide both financial assistance and intensive case management to guests enrolled in this program.

To be referred to the rapid rehousing program guests must meet with the Stable Housing Case Manager during walk­-in case management (Tuesday and Thursday between 9am – 1am). To be considered for this program guest(s) must fit one of the below categories and will be required to provide third party documentation.

  • Street (Category 1): Primary nighttime residence not designed for and/or ordinarily used a regular sleeping accommodation for human beings, including a car, park, abandoned building, bus station, etc.;
  • Emergency Shelter (Category 1): A publicly or privately operated shelter designated to provide temporary living arrangements (including Safe Havens, congregate shelters, and hotels and motels paid for by charitable organizations or government programs);
  • Transitional Housing (Category 1): A HUD-­funded project dedicated to facilitate the movement of persons experiencing homelessness to permanent housing within 24 months (Client must have resided on the street or in shelter immediately prior.); or
  • Institution, such as a hospital or treatment facility (Category 1): includes hospitals, jail/prison, and treatment centers. Client must have resided there for fewer than 90 days and must have been staying on the street or in shelter immediately prior.
  • Currently fleeing or attempting to flee domestic violence (Category 4): Has no subsequent residence, and lacks the financial resources and/or support network to obtain a residence.

You can dial 2­1­1 for more rapid rehousing programs or contact the Mayor’s Office of Homeless Services for more resources.

Paul’s Place partners with the Goodwill Industries of the Chesapeake to provide guests with the skills and resources need to secure and retain gainful employment.

Guests residing in the 21230 or 21223 zip code or have documented verification of homelessness (i.e. shelter letter, transitional home letter, external case manager referral) may enroll in GIC job readiness and job placement services and work one­-on-­one with our Goodwill Employment Specialist on site. Before being enrolled into the employment program, guests are required to complete an intake during walk­-in case management (Tuesday and Thursday between 9am – 11am) and provide the following documentation:

  • Government issued identification
  • Original birth certificate or social security card

Guests may drop-­in at Paul’s Place employment workshops hosted most Wednesdays at 10am. Call us to find out the date of the next workshop: 410­-625­-0775.

Additionally, our computer lab is open Monday­ – Friday 10am – 2pm and is a great place to work on resumes and search for jobs.

For more information on Goodwill Industries of the Chesapeake follow this link:
http://www.goodwillches.org/work/employee/

Additional employment resources can be found at the Mayor’s Office of Employment Development:
http://moed.baltimorecity.gov/